Shipping and Delivery Policy

Shipping and Delivery Policy

Welcome to Khader Basha Catering Private Limited! This Shipping and Delivery Policy outlines the terms and conditions regarding the delivery of products and services ordered through our website (khaderbashacatering.com). By placing an order, you agree to these terms.

1. Delivery Areas

  • We currently deliver within [specify the delivery area, e.g., Chennai and surrounding regions].
  • Delivery outside these areas may be available upon special request and subject to additional charges.

2. Delivery Timing

  • We aim to deliver all orders promptly based on the delivery time slot selected during checkout.
  • Standard delivery hours are from [specific hours, e.g., 9:00 AM to 9:00 PM].
  • For large catering orders, we recommend placing your order at least [specify timeframe, e.g., 48 hours] in advance to ensure timely delivery.

3. Delivery Charges

  • Delivery fees may vary based on the location and size of the order.
  • Any applicable delivery charges will be clearly mentioned during the checkout process.

4. Order Processing

  • Once your order is confirmed, you will receive a confirmation email or SMS with your order details and expected delivery time.
  • For catering services, we will confirm delivery and setup requirements via direct communication.

5. Delivery Conditions

  • It is the customer’s responsibility to provide accurate delivery details, including the complete address, contact number, and any specific instructions.
  • If delivery cannot be completed due to incorrect or incomplete information, additional charges may apply for redelivery.
  • We request you to ensure someone is available at the delivery address to receive the order during the specified time slot.

6. Food Safety and Handling

  • We maintain strict hygiene and food safety standards during preparation and delivery.
  • Upon receipt, please inspect your order and notify us immediately of any issues or concerns.

7. Delays and Issues

  • While we strive to deliver on time, unforeseen circumstances such as traffic, weather, or other factors may cause delays. We will notify you promptly in such cases.
  • In the unlikely event of a delay or issue with your order, please contact our customer service team for assistance.

8. Special Instructions

  • If you have any special delivery instructions (e.g., delivery to a specific floor, access restrictions), please include them in the “Order Notes” section during checkout.

9. Returns and Refunds

  • Due to the perishable nature of our products, we do not accept returns.
  • If there is an issue with your order, such as missing items or incorrect delivery, please contact us within [specify timeframe, e.g., 2 hours] of delivery for resolution.

10. Contact Us

For questions or concerns about your delivery, please contact us:
Email:  khaderbashacatering@gmail.com
Phone:  +91 98419 98748, +91 98414 51652
Address: Laskar Street, Alandur, Chennai – 600016,TamilNadu, India

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